Frequently asked questions
Answers about your account, billing, the community forum, and how Place to Mingle works. Can't find what you need? Ask in the community.
Getting started
Your account, your profile, and your first event.
Do I need a separate account for the forum?
No. The forum uses the same sign-in as the website and the mobile apps. If
you can sign in to Place to Mingle, you can post here — there is no second
password and no second profile to fill in.
Why can I not see some forums?
Most of the forum is visible only to signed-in members. Developer Support is
public so that answers there can be found by search. A small number of forums
are staff-only and do not appear at all.
What is the @name next to my display name?
That is your handle. It is assigned when you first visit the forum, it is
unique, and it never changes — even if you change your display name. It is
what a mention resolves to and what your profile URL uses.
Its purpose is to make impersonation visible: two members can share a display
name, but never a handle.
Account & billing
Plans, payments, changing your details, and closing your account.
How do I delete my account, and what happens to my posts?
Account deletion is handled in your account settings, not in the forum.
When an account is deleted, the forum member record is tombstoned rather
than removed: your identity, display name and IP addresses are erased, and
your posts are re-attributed to a "deleted member" placeholder. By default
the text of your posts is kept so that threads other people are relying on
stay readable; you can ask for it to be removed instead.
Records of moderation actions are kept, with your identity reduced to an
identifier nobody can trace back to you.
Can I ask about a payment problem in the forum?
You can ask about how billing works — plans, what a charge means, how to
change a plan. Do not post invoice numbers, card details or account
identifiers.
Anything specific to your account is better handled through the contact route
in the app, where the people who can actually look it up will see it.
Developer API
Keys, scopes, limits, and where the reference lives.
Where is the API reference?
At /reference. It is generated from the live contract, so it
matches what the server does rather than what a document once said.
I lost my API key secret. Can you send it again?
No — and that is by design. The secret is stored only as a hash, so nobody,
including us, can recover it.
Create a new key, deploy it, confirm traffic has moved, then revoke the old
one. In that order.
Can an AI assistant post to the forum for me?
No. The MCP tool set is read-only and hand-listed, and forum posting is
behind a credential type an assistant cannot hold. This is enforced by the
mechanism, not by a policy — there is no configuration that turns it on.
Community & moderation
The forum rules, reporting, and how moderation decisions are made.
Who can see what I post?
It depends on the forum. Posts in Developer Support are public: anyone on
the internet can read them and they may appear in search results. Posts
everywhere else are visible to signed-in members only.
The compose form tells you which applies before you post.
My post was removed. Why, and can I appeal?
You should have been told the reason. Every moderation action is recorded
with who took it, when, and why — so "why was this removed" always has an
answer, even months later.
If you think it was wrong, say so: reply in the topic if it is still visible,
or use the contact route in the app.
Can I edit a post after posting it?
Yes. The post keeps a history of what it said before each edit, visible to
moderators, and the post shows that it was edited.
This matters in one practical way: editing does not un-publish anything. If
you posted a secret, rotate it — do not rely on the edit.